We hope that you are delighted with your purchases from Machinery HQ. However, if you would like to return any we are happy to provide a credit note or exchange assuming that the goods are still in their original packaging and in fully re-saleable condition. To receive a credit note or an exchange you must return the goods to us within 7 days of delivery. Goods must be returned with your packing slip to this address :​

All goods returned must be in a perfect and saleable condition with original product packing and instructions where appropriate. If the goods do not reach is or perfect and saleable condition, and in their original packing, then your right to a full credit or exchange will be affected.  

If returning goods by post, the parcel and its contents are your responsibility until they are received at our address. This does not affect your statutory right. We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. Machinery HQ is not responsible for returned goods being lost or damaged in transit back to us. If you wish to return goods to our store in person, you will need to have a copy of the delivery docket that accompanied the delivery. Without a copy of your delivery docket, we are unfortunately unable to accept any returns in the store.  If you wish to exchange an item please return the item as detailed above and re-order your chosen replacement as normal. 

We reserve the right to reject any returns or make further deductions from the refund amount if the returned item(s) fall outside of the criteria outlined above. 

Customers will be notified upon receipt of their return. Any deductions will be made from the refund amount, with the refund being processed within 10 business days.

If you require any further help or advice, please contact us at sales@machineryhq.co.uk